On the Road to Success: Examining how Youth Shelters Define and Value Relationships through the Practice of Two-Way Symmetrical Communication as a Method to Increase the Success-Rate of Youth Recovery Programs – A Case Study of Youth Without Shelter

  • Christine Bernard
Keywords: two-way symmetrical communication, engagement with publics, homelessness, homeless youth, youth recovery programs


This case study explores how three employees from Youth Without Shelter in Toronto, whom we will call ‘A,’ ‘B,’ and ‘C,’ define, utilize, and value two-way symmetrical communication as a method for decreasing the percentage of at-risk homeless youth on the streets. What emerged from interviews, documentation, and archival reports, indicated that youth who continue to play an active role in shaping their futures are more likely to be engaged, actively communicate, and complete their recovery program. The findings provide insight into how non-profit organizations can achieve success and excellence through engagement with their publics.